Suggestion and complaints

Procedures for handling student complaints, suggestions, and Criticism at the IC- School of Medicine are as follows:

  1. Contact the person responsible for handling complaints via telephone at 021-66401999.
  2. Send an email to s-zolfaghari@farabi.tums.ac.ir
  3. Submit a request at the service desk.
  4. Visit the faculty in person and submit an application.
  5. Submit your request manually in the complaint box.

Student complaints will be addressed promptly through the following steps:

  • A formal meeting will be scheduled as soon as possible, with attendance from the dean of the faculty, the complaints handler, and the manager of executive affairs. The student will be notified of the outcome.
  • If necessary, an official meeting will be arranged with the student present. This meeting will include the dean of the faculty, the complaints handler, the director of executive affairs, and any relevant expert.
  • Meeting minutes will be prepared, signed by the participants, and archived as needed.

Contact Information for the Inspection Office of Tehran University of Medical Sciences

  • Phone: 021-81634114
  • Email: inspection@sina.tums.ac.ir
  • Address: Keshavarz Blvd., West Corner of Ghods St., Central Building of Tehran University of Medical Sciences, Fourth Floor, Room 408

Contact Information for the Inspection Office of International Affairs

  • Phone: 021-88920179
  • Address: Palestine St., Dameshq St., No. 21, First Floor, Administrative and Support Affairs

Educational Department of the Medical School – International Campus

The Educational Department of the IC- School of Medicine is dedicated to assisting and supporting students with their inquiries regarding educational and ethical principles and standards.

We strive to train committed, responsible, and competent physicians who will be proud alumni of Tehran University of Medical Sciences.

We hope you will be satisfied with the professional behavior and ethics of our staff and feel comfortable studying at such a prestigious university.

In return, we ask that you understand the conditions, limitations, and complexities of the educational processes. We guarantee to consider any of your requests in a timely manner.