International Patient Guidelines





Our medical team, which consist of more than thousands health professional are ready to provide the highest level of service in a compassionate, discreet and respectful manner.

In TUMS, you could have the best medical services with the lowest cost. There is at least 27 clinical departments, 11 basic departments in TUMS, which offer international medical services. In addition to the excellent medical services, we also offer you something else you can’t find in a medical chart: a sense of comfort and well-being. We care for you before, during, and after your visit by making sure you’re as comfortable as possible by working tirelessly to make sure you feel at home. Our international medical concierge services team will guide you through the process and provide a host of personalized services for you and your family, including translation, appointments and travel arrangements. Hence, if you or your relatives have a medical concern, you could tell us about your condition through requesting an appointment  by completing our online form. It will takes no more than 5 minutes! Please read the instruction and do not worry, WE ARE HERE TO HELP YOU.



If you choose to request a medical opinion online, please complete our online inquiry form. As soon as it is received, you will be contacted by an international healthcare services executive, who will guide you through the process and also assist with all arrangements relating to your visit to our hospitals

 There are some easy steps from now to visiting one of our 14 hospitals. ​

Step 1: Complete the Medical Opinion/Appointment Request Form

So that we can select the right specialist for your case, you will be asked to complete an inquiry form, which will give us information about your medical concerns, how to contact you, and the preferred date for your appointment. It is important that you complete all the information requested in order to expedite this process.

Step 2: Medical Report, Films, and Pathology Slides

After submitting the request form via fax or e-mail, you will be asked to send, via courier, a medical report (in English), related films (X-ray, MRI, CT scan, ultrasound) and pathology slides, as and if applicable. You could either upload your medical records through our online form  or send your medical reports and films to this or Fax them  to (+98 21) 66707684.

Step 3: Appointment Confirmation
Once the appointment request form and your medical report are received, the international healthcare executive will confirm your appointment and offer you the hospitals, which cover your requested medical service(s). Please be sure to provide accurate and clearly written information on how we may contact you via electronic mail, telephone or fax.


If you need any question, problem in filling the form or uploading your medical records, please do not hesitate to contact us

Tel: (+98 21) 66767946

WhatsApp Number: (+98)9127388852



Last Update At : 15 September 2019